TOOL 2 - CUSTOMER FOODBORNE ILLNESS COMPLAINT FORM Purpose: This form is to be used for documenting calls and/or person-to-person conversations with customers who complain that they became sick after eating at, or purchasing food from, the Food Establishment. Foodborne Illness/Complaint Report Complaints that may carry some possible liability, such as incidents of foodborne illness, cannot be handled like typical service complaints. An allegation of food poisoning may come directly from a customer or it could have been reported to an Environmental Health Officer. As a food provider, receiving an allegation of food poisoning can be a worst nightmare come true. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. We suggest that you use a form like this, brief everyone on your staff on how to use it and have copies near every phone where a complaining guest might call. If you have suffered food poisoning and believe a restaurant is responsible there may be something you can do. Please complete the online complaint form to make a complaint about food sold in the borough or a Bromley based food business. However, once you receive a complaint, it is important to handle the situation correctly. Food poisoning complaint. Instructions: If the Food Establishment already has a Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. Firstly you must visit your doctor when you fall ill who will take a sample of faeces. You will need to provide full contact details, name, address, telephone number, email and a full account of the complaint or issue you …

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