customer complaints procedure flowchart

It can be taken as a starting template when you build a cross-functional flowchart.When you open the template in Edraw, the symbol library for cross-functional flowchart will also open.. Download Complaint Processing Flowchart Templates in PDF Format Here is step by step guest complaint handling guideline for hotel or restaurant staffs. PURPOSE To define the methods for documenting and resolving Customer complaints/concerns and to ensure that customer complaint is handled effectively.

public, external agency 4. Handling of Complaints. Objectivity, fairness and equity Customer complaints are managed objectively, without bias and in a way that is compatible with, and properly considers human rights. 2.
REFERENCE DOCUMENTS 3.1 XXX Quality Manual, 3.2Customer Related Processes. 1.

This action mindmap helps to respond to customer complaints and quickly composes short or long response messages. The above flowchart aims to provide a simple illustration of the HKMA’s handling of complaints about banks and does not cover all scenarios. Flowchart B - Customer Complaint Handling ( Flowchart) ... Three Decision Flow Chart Template. The data is summarized and presented to the Quality Council twice per year (typically every six months) minimum. Direct Investigation Function; Guidelines for Initiating Direct Investigation; Cases under Investigation Review bank’s reply and conduct assessment.

5 (16) Linear Process Template Using Flowchart Objects.

b. Take no further action. Review complaint. 5 (17) Flowchart Template with Multiple Ends.

2. Customer Concerns/Complaints data for review by the Quality Council in accordance with ATS-QAP-1009, Management Review. Financial – Customer complaint which involves financial matter, it can be delay in payment, miscalculation or over charged. Customer Complaints Procedure Flowchart
Complaint Handling Procedures; Complaint Handling Methods; Request for Review; Complaint Handling Flow Chart; Summary of Investigation Reports; Complaint Against the Office; Complainants Charter; Direct Investigation. 3. Staff 2. Delay in Quotation, Policy, Cards, Invoice, etc. 4.9444 (18) Vertical Swimlane Flowchart Template with multiple ends. Customer Service 5 Steps to Handling a Customer Complaint Your employees may be turning customers away. b. Complainant means the person or organization making the complaint.

SCOPE The scope of this procedure is applicable to all customer orders and customer related processes.

Anonymous 5. a. Customer Complaints Procedure Flowchart The complaint processing flowchart is a tipical cross-functional flowchart template. 4.9444 (18) Decision Flowchart Template. Delay in vehicle delivery c. Delay or No response to calls/ emails 4. Inform complainant of assessment outcome. Title: Processing Customer Complaint Procedure - Flowchart Author: Interactive Management Sciences Created Date: 6/20/2002 1:53:30 PM

5 (17) Page 3 4.

Acknowledge receipt of complaint. Someone acting as a proxy for the complainant Complaint

2. These customer complaints and requests flowchart controls, diagnoses and provide solutions.

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