council complaints procedure
Complain about your council Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures. 2.2. 2 Complaints Procedures for Local Councils. On 18 June 2007, the Human Rights Council adopted resolution 5/1 entitled “Institution-Building of the United Nations Human Rights Council” by which a new complaint procedure was established to address consistent patterns of gross and reliably attested violations of all human rights and all fundamental freedoms occurring in any part of the world and under any circumstances. Enter a postcode. If the complaint is handled by the full council then two nominated councillors should not take part in the proceedings. Local Government Ombudsman Telephone: 0300 061 0614 Councils should handle complaints in full council or nominate councillors who are authorised to deal with complaints but are not involved with the particular case. Postcode lookup. 2.1. The Ombudsman usually only considers your complaint once it’s been through your local council’s complaints procedure. The British Council is committed to: taking all comments and complaints seriously and investigating them proportionately and appropriately; ensuring that its staff are aware of the complaints policy and are clear about their responsibilities when handling, resolving and reporting on complaints

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