Hand out role-play cards.

This worksheet aims at practising making complaints.
Divide the students into pairs (A and B) and give each student a corresponding set of role cards. Preparation Make one copy of the worksheet for each pair of students and cut as indicated. Complaining roleplay: It can … Encourage students to use as much language from the previous handout as possible.

This activity will help your students to develop and …

Level Pre-intermediate Time 30 minutes Introduction In this fun speaking activity, students practice making complaints, apologies and requests. Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. One partner is the hotel manager, the other the guest. If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. There are four different situations to complain about.

In this making complaints role-play activity, students make and deal with complaints in various situations and score how satisfied they are with each outcome. Role plays: COMPLAINTS - ESL worksheet by +NN+ Students work in pairs and role play the given situations.

Practice sales scenarios, using the soft or indirect close with lines such as, "How did the sweater fit?" There are two complaining role-plays so each student has a go at being the customer and the worker. Customer service exercises for role-playing should include this all-important skill. Speaking » Role Playing Games | Views: 29,342 | Level: Pre-Intermediate, Intermediate, Upper-Intermediate Advanced | 3 out of 5, rated by 18 teachers | Found a mistake?


Procedure

Role play: Complaining at a hotel - ESL worksheet by Poohbear This is a role play game to practise complaints in a hotel. Complaints, apologies and requests Aim To make complaints, apologies and requests in different situations. Role Play for Closing a Sale Aside from establishing a stellar reputation, the ultimate goal of any business is to close as many sales as possible. A role-play in which your students practise making complaints and dealing with people in a shop.

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