Very unprofessional. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. Auditing is one of the systems we’ve put in place to give our team the tools and techniques to continually perfect our levels of service and drive a consistent guest experience. I feel they really tried to take advantage of us. Luxury Retreats is offering no protection to us as consumers. This place have no professionalism. COVID does not appear to be going anywhere anytime soon. This has left me traumatized and moving forward I will not use a third party I will book directly. Luxury Retreats is only offering a 50% refund. We travel quite a bit and I would encourage others to look elsewhere when booking vacation accommodations. COVID does not appear to be going anywhere anytime soon. I had confirmed the villa location, everything that was included, and of course the price multiple times through email with our agent. The United States remains on the list of countries who may not travel to Europe. Part of the Luxury Retreats, Villa Escape and Caribbeanway family. We don’t make these claims lightly. 4. Tintoela Luxury Retreat, Burnt Pine: Se 138 omdömen, 133 bilder och bra erbjudanden på Tintoela Luxury Retreat, rankat #4 av 14 Temaboenden i Burnt Pine och med betyget 5 av 5 på Tripadvisor. ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, Gurugram (Gurgaon): See 1,315 traveller reviews, 1,578 user photos and best deals for ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, ranked #8 of 626 Gurugram (Gurgaon) hotels, rated 4.5 of 5 at Tripadvisor. The comunication with both Casa Aqua and Luxury Retreat is appalling. We woke up in the morning all feeling sick from the horrible smell of mold and mildew. Follow-up was poor. In the bbq area is large hornets nest. We pride ourselves on attention to detail and all our rental villas, are kitted out with everything you could possibly want. All communications with them had been great and prompt. Book Blackwattle Luxury Retreats, Greater Newcastle on Tripadvisor: See 89 traveller reviews, 164 candid photos, and great deals for Blackwattle Luxury Retreats, ranked #3 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. The world's most extraordinary homes. There was zero damage. Luxury Retreats is a micromanaged startup company, with all the growing pains that implies " (in 5 reviews) " Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change " (in 5 reviews) More Pros and Cons. Luxury Retreats, Montréal. Tuscany. They ended up staying a second additional night without contacting anyone. We were unable to travel due to COVID. Punta Mita. 504 tn gillar. The house was nice and we had a good stay. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. Buyers beware! We had guests in our home contracted though Luxury Retreats for a 5 night stay. It is like a high A global team of passionate travel enthusiasts and partners hand-pick and personally inspect each property, ensuring that guests are offered only the very best luxury … The photos of both places we stayed at look impeccable on line. Does Corporate Philanthropy Really Exist? First off, they dont even deserve the 1 star ! She wasn’t looking for solutions to help me cancel. Airbnb buys Luxury Retreats to offer more luxurious villas for your vacation By Lulu Chang February 16, 2017 If you’re going to go on vacation, go on vacation . Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. DO NOT book with this company!!! Who doesn’t love saving money? This was confirmed by the sales associate who helped Vanessa and Adela with the booking. This place is horrible I repeat horrible! Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat. On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. 15 4. No more with this company! We spent two hours cleaning up before we left and the place was spotless. Luxury Retreats operates in a fraudulent , misleading manner. We would not have been able to stay, even if we managed to make it there. The home is $2900 per night and the LR guest left $600 for the 2nd night. Unbelievable. Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly. Do Coupon Sites and Savings Apps Actually Work? DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! Not only were no resolutions found, but it seemed that we were being passed from department to department with no real responsibility taken - placing the majority of the blame on the property owner (who we never booked from or contacted). … Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. Paid a large deposit which they are refusing to give back. In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. Thankfully we paid with Amex so will get our money back but if you're not so lucky then I'm sorry. All you need to know about retreats and luxury spas. You can't seat outside in the evening as you will be eaten a live by hordes of mosquitos. One of a kind company, has its perks and downsides. We also really wanted a place with a pool, and the pool is far from inviting. I rented The Beach House in Playa Del Carmen - the house was 2500 per night over Christmas holiday. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam. I don't find this a professional company and they certainly do not stand behind prices quoted. We paid massive deposit and we can't get it back. Be VERY WARY with this company. Hurricane Irma came along and the house was damaged. We had the worst experience with Luxury retreats. 100+ stays. My Luxury Loft is a modern luxury lifestyle blog that focuses on the finest things in life including retreats, gifts, travel destinations, shopping, and reviews. The villa itself is nice but looks much better on the pictures than in the real life. However, with all of that, luxury retreats still wants to give me a problem when it does not have to be that way. We would’ve saved this money by renting directly from the property owner. LR prevents this by monopolizing the internet offering. We review and compare luxury and spa retreats and more so you can find the best retreat for you. Shame on Luxury Retreats. Communication was poor with the island specialist. They keep telling us it's up to the villa owner. This is the Luxury Retreats company profile. As it turns out, the property only offers air conditioning (cooling) during May, June, July and August due to some legal restrictions with the city of Florence. It's in the middle of nowhere, the taxi services in the area almost non existent and expansive. The various jobs are … A selection of pristine, expertly designed homes with high-end amenities, services, and dedicated trip designers. After 6 months we are still waiting for our deposit to be paid back. The customer service from Luxury Retreats has not been good. We stay at high end places all the time and take very good care of them. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … Will Compression Clothing Will Make You Thinner and Healthier? Sexy product, fast-moving, flexible inner workings, and a very unique industry & clientele. They are not honoring it. We rented their Villa Sophia. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. 1. Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. Hurricane Irma came along and the house was damaged. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. We review and compare to help you find the perfect retreat for your escape. They are acusing us for couple of dirty marks on the sofa and rug but can't provide us with any legit cleaning services quotation. Stayed at Casa aqua in May. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. Due to the COVID-19 pandemic we could not fly, all ski resorts in CO were ordered to shut down by the governor, and Summit County (where the property is located) had shut down all short term lodging indefinitely. 2. All Rights Reserved. © 2020 Reviewopedia. from US$96.08* 25 replies to this topic. I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Besides the fact when you walk in the first think you see is a small grave yard and a painting of 2 people hanging, WTF! SHAME ON THEM AND THE OWNERS!!!! The noise and the smell woke us up every morning. They promised us someone will come Monday morning - and then NO ONE came to check the villa on Monday. They ended up staying a second additional night without contacting anyone. THIEVES. The manager was pretty rude and raised her voice with me multiple times. 3. Luxury retreats was and is a great place to work. What supposed to be a memorable luxury experience turned to extremely expensive nightmare! We had the worst experience with Luxury retreats. LR claimed the owner of the villa was not willing to rent it at the lower price which I don't believe as I was able to rent the villa through a different agency at the same price LR originally quoted me. Changed their cancellations and refund "policies" on us several times in those emails, even telling us that it was the host's decision not to refund. We were told we were entitled to no money back from LR and we should have contacted local authorities to remove the LR guests! Do not trust renting from them. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. They don't care about their customers at all. We spent over a week emailing back and forth to no avail. I will never book a vacation through them please beware of this company!!! Palm Luxury Retreat, El Albir: Se 18 omdömen, 20 bilder och bra erbjudanden på Palm Luxury Retreat, rankat #8 av 23 Temaboenden i El Albir och med betyget 4,5 av 5 på Tripadvisor. We have had our home rented by Luxury Retreats for several years. These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean. Avoid them! We moved out, even though they kept telling us they will let us know about refund on the days we didn't stay... and weeks later I still can't get an answer - they don't stand behind the customer at all. ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open. Luxury Retreat Reviews. I work for a concierge service, requested a quote for a chalet.Announced by mail 33K/week. See 27 traveller reviews, 74 candid photos, and great deals for Can Auli Luxury Retreat - Adults Only, ranked #5 of 23 hotels in Pollenca and rated 5 of 5 at Tripadvisor. These people made it clear they were not responsible for any guest services. They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. This was a once in a lifetime getting the family together to visit the Amalfi Coast. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. I tried to cancel a trip due to COVID concerns and they won’t cancel or refund the trip. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. The pool is not heated so it's freezing cold. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. The CEO of LR relocated the majority of staff in France to Montreal to economize. First thing you notice as you walked in was a strong smell of MOLD and MILDEW!! Luxury Retreats is a villas vacation rental company offering over 5,000 homes in 100 of world’s most sought after destinations. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. We rented a property in Ibiza through this company. Glassdoor gives you an inside look at what it's like to work at Luxury Retreats, including salaries, reviews, office photos, and more. The photos of each and every home always look fantastic. I would highly DISCOURAGE anyone from putting their home in the hands of this company. We had rented a property in Breckenridge, CO through Airbnb (parent company) that used Luxury Retreats within their site for a Spring Break ski trip in March 25th, 2020. Horrible. The home we were supposed to rent is on an island that is not allowing people to get onto the island. There should be some sort of law prohibiting this. Both places had all sorts of issues, including one of the housekeepers stealing money from us. Luxury Retreats is offering no protection to us as consumers. Retreats operates in a lifetime getting the family together to visit the Amalfi Coast detail! Not heated so it 's freezing cold next day as it was impossible for our health idea of using coupons! Room was very dark and stuffy as you could n't open the windows will be eaten a live by of... Also the blinds in one room was very dark and stuffy as you could possibly want places all time. Idea of using paper coupons to shop in stores is outdated posted anonymously by employees working at Luxury for... 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