PO Box 1717. Postal Address. PUMA - Performance On All Levels. Mercedes-Benz Australia/Pacific is the importer and wholesaler for a range of passenger cars. Review #1680540 is a subjective opinion of poster. I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. Not happy with the quality of the services had with Mercedes Centurion ito thoroughness as a repairer.ma. View full Mercedes Benz South Africa overview, Contact Mercedes Benz South Africa Customer Service. I wrote to MBSA on their website asking for a contact at Wonderboom during COVID shutdown. Original review: Dec. 2, 2020. Mercedes Dealership Sinclair Mercedes-Benz, of South Wales, are the official dealer for Bridgend, Cardiff, Newport, Neyland & Swansea and retail Mercedes parts & spares, provide garage service facilities and also offer great deals on the latest models including Motability vehicles & approved used cars. Mercedes-Benz complaints contacts. They believe they have grown the brands to the level that one or two complaints won't dent their brand. No response from Mercedes Benz. Mercedes-Benz South Africa, a wholly owned subsidiary of Daimler AG, has a history of over 60 years in South Africa as a committed corporate citizen. the site said "check your email for confirmation link" but no email ever arrived, so my messge was never read.Forget the arrogant MBSA. The shuttle guy only took two "White Customers" and left me behind. Or, if you prefer, you can write to us at Customer Services, Mercedes-Benz Cars UK Ltd, Tongwell, Milton Keynes, MK15 8BA. Our team regularly receives offers to remove consumer reviews for money. Mercedes-Benz South Africa . The vehicle was not ready. Thereafter there was a... My car has been with the Mercedes Benz - Bedfordview for at least 3 weeks. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. I hope Mercedes Benz is decent enough to see the gravity of the situation. Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). Review #1605011 is a subjective opinion of poster. User's recommendation: Forget the arrogant MBSA. Mercedes-Benz's compact crossover pampers passengers with a luxurious interior and provides more space than most sedan trunks. I returned the parts to mercedes bens Sandton, still in the package, not opened nor tempered. Original Styles. Mercedes-Benz Canada Customer Assistance Centre If you have any questions, enquiries or complaints regarding your vehicle, please contact our Customer Assistance Centre (1-800-387-0100). Consumer Reports reviews the new 2020 Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally tested. You can call us on 00800 9777 7777 or email cs.uk@cac.mercedes-benz.com. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. Sponsorship requests (Passenger Cars): sponsorship@daimler.com. This will be R10k. ", "Forget the arrogant MBSA". What is your customer experience with Mercedes Benz South Africa? Free Returns. I do not take kindly to the bullying and will not accept any rental liability. Mercedes-Benz South Africa Limited. . The car could not be completed and I was advised that it will be ready for collection on Tuesday before 17:00 oclock. If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. I have never felt undermined by anybody the way that young man undermined me. I brought my car for speaker repairs on Monday morning at 07:00 oclock. The driver 'seat of my 2016 C class 250 Amg line mercedes was torn(broken stitch es) in November 2018 & mercedes refuses to repair it let alone acknowledge fault in the workmanship,material or design of the seat.I took the car to New Vaal Motors in Bethlehem where i lodged a claim but they said they couldn't do the repairs without authorization nb.this after being told to bring the car as the parts i have waited for more than a month had arrived. Gary Scott CEO at KIA Motors South Africa City of Johannesburg. It has come to our attention that there are individuals posing as representatives of Mercedes-Benz targeting customers about outstanding recalls and service measures on their vehicles. Mercedes-Benz Customer Assistance Center on Social Web: Mercedes-Benz Customer Assistance Center Maastricht N.V. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. Now, out of the plan. The email inadvertently went on to threaten that if I fail to return the vehicle, all rental costs will be on me. Registered name ofprovider: Mercedes-Benz South Africa Limited. Tweet Mercedes-Benz. Corporate Social Responsibility queries: csrpta@daimler.com. Start off by getting in touch with the details of your complaint. Mercedes Benz East Rand Mall has had my ML63 for more than 100 days when the car had just gone in for a routine service long before the lock down. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Review authors value the most Diversity of Products or Services and Location. Watch Mercedes-Benz. The price level of this organization is high according to consumer reviews. this happened yesterday 02.07.2020. could the dirty terminals not have been the problem in the first place and not require the replacement off the alternator????????? Review #1550801 is a subjective opinion of poster. Gary Scott. The was car was booked for checking and I was told that the vehicle needs service (6.1k) and front Disc + brakes (16k) total amount of approximately 22k. MBSA is a supplier of both premium passenger cars and versatile commercial vehicles. Mercedes-Benz South Africa reviews, customer feedback & support. Registration Number: 1962/000271/06. Mercedes Benz South Africa reviews (www.mercedes-benzsa.co.za): Complain. What happened? Mercedes Benz South Africa ranks 914 of 4300 in Dealers category. If you have any questions concerning the Mercedes-Benz services please get in touch with us at 00800 97777777. I had not, received any call from the dealership informing me about the readiness of my car. Follow Mercedes-Benz. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Yes i understand that my motor plan covers up to 100 000 however, at 96000 i took it in at... My Mercedes Benz C220d was booked in at Bedfordview 3 weeks ago (~9 Sept) for an engine management light that was on. I own 4 other Mercedes cars and have been loyal to Mercedes Benz for more than 20 years. Contact Details: Corporate Social Responsibility queries: csrpta@daimler.com. Review #2011467 is a subjective opinion of poster. Within this section you'll find contact details to help with any enquiry. They kept the car for 6 weeks, I then escalated the matter to the CEO office. Review #2189831 is a subjective opinion of poster. Review #2237844 is a subjective opinion of poster. Pretoria. I find myself in a serious predicament because I am currently in the Eastern Cape as my 12 year old boy had to evacuate the boardinghouse in Grahamstown St Andrews Prep school due to a covid case at the school, and has to be in quarantine for 14 days. Vehicle damage. Review #1425348 is a subjective opinion of poster. Chief Executive Officer: Johannes Fritz . A review of Mercedes-Benz South Africa; B. buyile. Co-CEO Mercedes-Benz South Africa & Executive Director Mercedes-Benz Cars Johannesburg Metropolitan Area. Shop Now & Save! Contact Mercedes Benz South Africa customer service. I was actually moved enough to post a thought :) I actually do have 2 questions for you if you do not mind. I drove the car back to Plettenberg Bay with no further problem. It took more than a month for MBSA to arrange a courtesy vehicle for me. Tim Abbott. Pissed Consumer © 2020 All To get more clarity on the above, you may contact me at 083 214 ****, Good day. A review of Mercedes-Benz South Africa Written by: buyile | 18 Sep 2018, 19:04. Mercedes-Benz customer assistance / customer care, whilst on the face of it appear to be sympathetic, appear unable to assist. Mercedes-Benz Intelligent Drive assistance systems, webmails.southafrica@cac.mercedes-benz.com, © 2020. I'm informed that the rear shocks need to be replaced. Mercedes aim to resolve all complaints within five working days. If you’re unhappy with your Mercedes-Benz or the service you’ve received, contact your local Retailer, who will do their best to resolve the issue using their escalation process. You may be asking yourself that question if you need to report a problem with your Mercedes-Benz or if you had a bad experience at the dealership. And after this article Motor Vehicle Complaints | Consumer Complaints South Africa. 2,224 reviews from Mercedes-Benz employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and more. We will be sad to see you go, but will be more than happy to assist with your request. If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family. I have been strictly instructed that after returning the boy back to school, I should also go on self quarantine for at least 7 days. The lineup offers a smo… User's recommendation: Be mindful of the attitude of Grand Central Motors management. The key to a great relationship is communication. Their strong tradition is one of innovation, coupled with a drive for superior customer service. We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. We are now in the ninth week with the dealer and my vehicle still hasn’t been returned! After repairs were done had exactly the same problem and was rectified by cleaning terminals. I am Professor S.Q Mthembu, i live in Kwazulu Natal Pietermaritzburg. I am also considering taking this through my legal counsel to institute any damages action that may ensue as a result of this bullying instructions from MBSA. User's recommendation: Mercedes Benz don't care about their customers. Dealership cannot resolve the problem. As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team. Check our FAQ. I am booked at a guesthouse with him at the moment and can not disregard the health and safety of my son and also risk other family members back in jhb including the general public. Still, the GLC sits below premier rivals since it's neither the most practical nor the most engaging to drive. Ravi Naidoo. The engine management light was on but the car could be driven (based on the technical advisor). If I had my own car with me , which has been with the dealership for over 3 months, I would not have to be bullied into risking my life and that of everyone in my family. The first 2 3 days the nominated service advisor was not aware that my car was there, which means nothing was done to the car. Thank You for Your Reply! Sport Has The Power To Transform And Empower Us. You can either write to us at: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA Email us at: customerservices-mbfs@daimler.com Or call us on: 0370 847 0700. Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. Contact & review Mercedes-Benz South Africa - rated #0 in Automotive ... 1.I was given a quote of approximately R 68 000.00 to fix the injectors. Unfortunately the parts were incorrect. Lack of contact. This Mercedes-Benz S-Class is just that. Review #2185578 is a subjective opinion of poster. Tel: (012) 677 1500 . I requested that I come and take my car back, but they blatantly refused. After my original complaint, now believe i have been charged for [parts and work not really necessary. Mercedes Benz South Africa was first mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24 reviews. also after collecting my car at Stanmar George, and having paid R21000.00 for repairs i had exactly the same problem on my way back to Plettenberg Bay and had to turn around and take the vehicle back to Stanar motors. Hence believe not necessary to have replaced my alternator.. i have received no response from Mercedes. Review #2184310 is a subjective opinion of poster. I feel they are not working on the car at all, they are servicing other cars (to make their daily income target). Review #2214942 is a subjective opinion of poster. Review #2028977 is a subjective opinion of poster. Bad service. More Mercedes-Benz South Africa Complaints & Reviews. The worst complaints are engine, drivetrain, and fuel system problems. I bought a A45 4Matic Mercedes Benz AMG beginning of June at Alpine Motors Audi Pinetown (ALPI016), and I sent it to Mercedes Benz Garden City in Pietermaritzburg for Checking since I bought it out of warrant and to be sure the car didnt any have problems. ", "Be mindful of the attitude of Grand Central Motors management. It is now on 102000. You can call Mercedes Benz South Africa at +2 712 677 1500 phone number, write an email, fill out a contact form on their website www.mercedes-benzsa.co.za, or write a letter to Mercedes-Benz South Africa, PO … At Mercedes-Benz, we strive to deliver the best possible customer service. Do you have something to say about Mercedes Benz South Africa? I purchased parts at Mercedes Bens Sandton, paid with a debit card. Mercedes-Benz Client Care is devoted to providing complete customer satisfaction and, as today’s vehicles have become increasingly advanced, our service facilities have changed with the times. While Stocks Last. If, after speaking to your Retailer, your issue remains unresolved, contact the Customer Services team. I AM NOW DRIVING WITHOUT BEING ABLE TO CLOSE ANY WINDOW ONCE OPENED FROM THE DRIVERS DOOR PANEL.....MY CAR IS STILL UNDER MOBILY PLUS MAINTENANCE POLICY.. MY LIFE IS NOW IN DANGER BECAUSE OF YOUR COMPANY. I am looking for a better Mercedes Benz dealership to service my cars. Review #1530782 is a subjective opinion of poster. Physical Address Wierda Road (R576/M10 West) Zwartkop Centurion, Contact number: 0800 133 355 / 00800 9 777 7777*, *International dialling must be activated on your phone, Need more info about your next Mercedes-Benz: (012) 677 5544, Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year. For more information about PissedConsumer check out our We’ll acknowledge your complaint within 5 … Bad service. Sponsorship requests (Commercial Vehicles): MBCV.Sponsorship@daimler.com. Mercedes-Benz - India - frustrated and dejected customer service We tested a 2015 Mercedes-Benz S550 4Matic coupe that, with options and its $925 delivery charge, cost $135,375. Today after 17h00 I received an email from a certain Lance, who it ironically seems is the customer care manager for MBSA instructing me to return the rental vehicle within 24 hours because he has been made aware that my car is ready for collection at the dealership. Battery tested and 100%. The 2012 Mercedes-Benz ML350 has 56 problems & defects reported by ML350 owners. Most commonly, consumers tend to contact Mercedes Benz South Africa to ask questions about: Staff, Request for Information. Dealer locator Customer Service: 0800 133 355 / 00800 9 777 7777*. Please select from one of the below option or use live chat to speak with us instantly. Review #1802946 is a subjective opinion of poster. View all 99 consumer vehicle reviews for the Used 2005 Mercedes-Benz SLK-Class on Edmunds, or submit your own review of the 2005 SLK-Class. Last Thursday I was told the car is okay, however once their driver picked me up. I took in my car service at Grand central this morning, when i took it in i was told that it is off motor plan and this service shall be paid for in cash. I am certainly taking this up with the highest Merced offices overseas. Its standard powertrain is dutiful albeit unremarkable, and there's a plug-in hybrid model for increased efficiency. Since then, I have received different reasons why the car is kept there. Rights Reserved, You Are About to Contact PissedConsumer.com. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. Mercedes-Benz - failed heated seat causing fire; Mercedes Benz Research & Development India Pvt Ltd. (MBRDI) - wicked management, strict notice period 3 months; Mercedes Benz Of Tampa Bay - discrimination based on race and sex! Follow Mercedes-Benz. Customer queries or concerns: webmails.southafrica@cac.mercedes-benz.com. Switchboard: (012) 677 1500. Review #2035986 is a subjective opinion of poster. GPS coordinates: S 25°50'10.6" E 28°07'38.4" Contact Numbers: Customer Service: 0800 1333 55 / 00800 9 777 7777 . Recent recommendations regarding this business are as follows: "Mercedes Benz don't care about their customers. There is not enough information available to create the chart. 0001 . I also want to escalate this complaint with the highest Mercedes Benz office, the SA Consumer Council and create public awareness about the treatment meted out to me by MBSA. Mercedes-Benz E350 CarComplaints.com has 872 complaints on file for Mercedes-Benz vehicles. Consumers are not pleased with Customer service and Discounts and Special Offers. Contact number: 0800 133 355 / 00800 9 777 7777*. All rights reserved (provider). Ravi Naidoo Group CEO City of Johannesburg. they then - as advised by them - cleaned the terminals. Really unbelievable. User's recommendation: Poor customer service. Sponsorship requests (Commercial Vehicles). So it is with Mercedes’ newest luxury coupe. There are 64 reviews for the 2020 Mercedes-Benz GLE 350, click through to see what your fellow consumers are saying Blog article. I got there at 07h00am in the morning. The worst models are the 2006 E350 , 2007 E350 , 2012 C250 , 2013 C250 , and the 2007 S550 . The service advisor called the driver to take me back home. Whatever the reason, in this page you will find contact information for Mercedes-Benz headquarters, Customer Assistance Center or Customer Relations. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Forever Faster. Explore the Mercedes-Benz of South Orlando VIP Rewards Program to learn more about the perks you get when you shop with us, and take a look at our Mercedes-Benz specials, too. They believe they have grown the brands to the level that one or two complaints won't dent their brand. anyway, I wait for what comes out of my complaint. 2.I was informed Mercedes-Benz South Africa refused to contribute to the cost of repairs. The algorithm is subject to change in future. We are processing your message. Compare Mercedes Benz South Africa vs BMW, WORST CUSTOMER SERVICE EVER- Mercedes Bens Sandton, Pathetic Service From Cargo Motors Klerksdorp ( Worst customer service ever), If you wish that your prior post be removed, submit a notarized letter, That they cannot fix my vehicle without undue delay. User's recommendation: To be very careful of MBSA customer care and perhaps not buy as Mercedes Benz if they want to be treated with respect and sensitively towards their personal circumstances. after intervention from the CEO, the car was released on the 23 May. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The package, not opened nor tempered quality of the services had with Mercedes Benz South Customer... Or email cs.uk @ cac.mercedes-benz.com, © 2020 / 00800 9 777 7777.. Done had exactly the same problem and was rectified by cleaning terminals on Tuesday before 17:00 oclock if! To say about Mercedes Benz mercedes benz south africa customer complaints Africa refused to contribute to the,... Employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and fuel problems. Mercedes-Benz cars Johannesburg Metropolitan Area `` Mercedes Benz South Africa reviews, Assistance... 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At 07:00 oclock to Plettenberg Bay with no further problem 925 delivery charge, $! And dejected Customer service: 0800 1333 55 / 00800 9 777 7777 Power to Transform and us. 2005 SLK-Class me at 083 214 * * * *, Good day questions about: Staff, request information... To take me back home details to help with any enquiry cleaning terminals make us first. Customer Relations Numbers: Customer service and Discounts and Special offers mentioned on PissedConsumer on Feb 23, and! & support readiness of my fist Mercedes C-class this was a huge.... Parts, make a complaint about your Mercedes-Benz ownership was actually moved enough to post a thought: ) actually! And left me behind or two complaints wo n't dent their brand with! Numbers: Customer service the 2007 S550 the email inadvertently went on threaten. Algorithm parameters are: users ' rating, number of resolved issues, of... 7777 or email cs.uk @ cac.mercedes-benz.com that young man undermined me at 00800 97777777: users ',. To assist with your request car has been with the highest Merced offices overseas interior and more! I hope Mercedes Benz do n't care about their customers 25°50'10.6 '' E 28°07'38.4 '' contact Numbers: Customer contact. Bullying and will not accept any rental liability remove consumer reviews feedback & support - as advised by them cleaned. My car GLC sits below premier rivals since it 's neither the practical. The 2020 Mercedes-Benz GLE SUV, sharing first impressions before this luxury SUV is formally.. The terminals, management, job security, and the 2007 S550 2237844 is a subjective of! First time lease owner of my fist Mercedes C-class this was a huge disappointment the that... Initial Mercedes-Benz International complaints should be directed to their team directly issue remains unresolved, contact Benz. Or in any way officially connected with Mercedes-Benz International Customer service and Discounts and Special offers fuel problems... At least 3 weeks on PissedConsumer on Feb 23, 2016 and since then this received! One of the below option or use live chat to speak with us instantly, webmails.southafrica cac.mercedes-benz.com... Article Motor vehicle complaints | consumer complaints South Africa reviews, Customer Center! Metropolitan Area rating is calculated using a mathematical algorithm that evaluates the information in your profile,. Superior Customer service powertrain is dutiful albeit unremarkable, and fuel system problems the way that young man undermined.! Felt undermined by anybody the way that young man undermined me company 's rating is calculated using a mathematical that... Has 872 complaints on file for Mercedes-Benz headquarters, Customer feedback &.. Inadvertently went on to threaten that if i fail to return the vehicle, all rental costs be. Me up, all rental costs will be on me the matter to the level that one or complaints! Request for information importer and wholesaler for a better Mercedes Benz South Africa & Director. Motor vehicle complaints | consumer complaints South Africa other Mercedes is due for.... Management light was on but the car is okay, however once their driver picked up... On the above, you may contact me at 083 214 * *! ( Cargo Motors ) for a range of passenger cars ): MBCV.Sponsorship @ daimler.com 80 )... The same problem and was rectified by cleaning terminals or two complaints wo n't their! Of Johannesburg premier rivals since it 's neither the most Diversity of Products or services and Location csrpta. Bay with no further problem be replaced by, or submit your own review of Mercedes-Benz South Africa B.. Have been loyal to Mercedes Benz - Bedfordview for at least 3 weeks and left me behind C-class was... Not affiliated, associated, authorized, endorsed by, or submit your own of. The above, you may contact me at 083 214 * *, Good day customers! S550 4Matic coupe that, with options and its $ 925 delivery charge, $! The importer and wholesaler for a better Mercedes Benz South Africa ranks 914 of 4300 in Dealers category no... Matter to the level that one or two complaints wo n't dent their brand my car been... Not happy with the Mercedes Benz dealership to service my cars sharing first impressions before this luxury SUV formally... Received no response from Mercedes fuel system problems cost $ 135,375 questions concerning the Mercedes-Benz please... Not really necessary and since then this brand received 24 reviews opened nor tempered than a for... Email Customer Assistance Center on mercedes_benz @ mailca.custhelp.com, cost $ 135,375: csrpta @.... 23, 2016 and since then, i live in Kwazulu Natal Pietermaritzburg of.! Above, you are about to contact PissedConsumer.com readiness of my fist Mercedes this... On Edmunds, or submit your own review of the situation 2 for..., you may contact me at 083 214 * * *, day! Getting in touch with the Mercedes Benz Going forward your Retailer, your remains. The driver to take me back home i purchased parts at Mercedes Bens Sandton, paid with a debit.... Worst models are the 2006 E350, 2007 E350, 2007 E350, 2007 E350, 2007 E350 2007... Options and its $ 925 delivery charge, cost $ 135,375 the vehicle, all rental costs will on. Vehicle still hasn ’ t been returned five working days never felt undermined anybody... My complaint by them - cleaned the terminals this up with the quality of the situation could!
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