While a phone call can feel like youâre talking directly to someone, it lacks the visual feedback of face to face contact. All Customer Service / ⦠From creating a great first impression and transferring a call effectively through to controlling the conversation, the depth of your phone skills will affect on your customer. Train your team online in just 5 minutes a day. Learn how to deliver great customer service to co-workers, suppliers and others. LEARN MORE. Learn the fundamentals of customer service in a retail setting. The Six Steps in a Successful Tech Support Session. From dealing with an irate customer to learning how to handle an overly talkative customer⦠Order the Complete 12 DVD Telephone Doctor Customer ⦠5114 Balcones Woods Dr. Suite 307, #331 Austin, TX 78759 CALL NOW! Telephone Customer Service and Phone Skills Training videos that teach basic telephone customer service skills and phone etiquette. By continuing to browse or by closing this banner, you consent to the use of cookies. Some customer service professionals seem to have a natural instinct for this, but with effective training and reinforcement, this is a skill that can be learned. Learn the doâs and donâts of Business Phone Etiquette. Learn how to turn Anxious Customers into Happy Customers. This website uses cookies to understand how you use our site and give you a better experience. What do you do when your customer has a problem? How to Provide Extraordinary Service Its unique nature calls for a unique approach. ServiceSkills is America’s premier eLearning platform which equips your team with the skills they need to improve customer service levels and increase collaboration. Learn to differentiate between different customer personality types. Learn how to embrace and maximise Happy Customers. The Top 5 Customer Service Training Videos on YouTube 1. Grow your skills to present professionally and engage with any audience. The Top 5 Customer Service Training Videos; The Top 5 Funny Customer Service Videos; Now, the next time you need the perfect video to illustrate a point about customer service, you know exactly where to turn. Each program in this comprehensive, five-part series addresses multiple customer service related issues. Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential. Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. Funny Customer Service. We feel this series provides the best call center training money can buy. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. Short bite-sized customer service video lessons covering every aspect of Customer Service training. The greeting and the speed that the phone is picked up can determine the customer's overall impression of the experience. Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. Email Skills. Falling Down â I want breakfast. These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. Learn the doâs and donâts of how to communicate over Email. LEARN MORE. Learn the doâs and donâts of Business Phone Etiquette. Watch Anywhere, Anytime. Learn what COVID-19 is and how to reduce the risk of infection. The phone is one of the oldest and most personal customer service channels. In many cases, if the phone ⦠Discover the techniques you can use to confidently converse with customers. Learn how to professionally handle Rude Customers. Learn strategies to keep your video conferencing productive and respectful. 32 Video Lessons. If you wish to change your cookies options, you can manage this in your browser settings, however, this may affect site functionality. Never interrupt. Training videos covering telephone courtesy by Kantola Productions. Learn the doâs and donâts of how to communicate over Email. The protagonist surely overreacts in the ⦠Learn why customers cancel and how to save them. Use these affordable high quality training DVDs to teach employee phone skills and customer service. Don't interrupt a complaining customer. All video lessons are included in your access. Learn the Sales Skills you need to turn your prospects into customers. Customer Service Phone Training in The Internship. This is a great tool specifically for technical ⦠CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more. Dealing with angry callers can be a burdensome part of your job. A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center skills. Learn how to turn Disappointed Customers into Satisfied Customers. Learn to identify, deal with and report inappropriate Workplace Behaviours. Start by training your team member from the beginning of a call. The activities in this eBook can be great training materials to improve customer service or ⦠© Canity - a product of Messages On Hold Australia Pty Ltd | All Rights Reserved | ABN: 47 009 438 528 |. Each of our 32 video lessons covers a different aspect of Phone ⦠This video shows a comedic situation from the TV show âTwo Broke Girlsâ, ⦠Request a demo code. The Guest, 2nd Edition Video A Media Partners Release. Premium customer service means focusing on every customer experience, including over the phone. Learn the fundamental Restaurant Customer Service skills. Your team can work ⦠On-Site Customer Service Training Workshops. Customer Service DVDs A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center ⦠Learn the skills you need to choose the right Customer Service candidate. Discover how trust is earned, the reasons it falls apart and how itâs regained. What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple ⦠Therefore, one of the first steps to achieving effective customer service by phone is having trained employees that possess specific skills necessary when dealing with customers. From first impressions to after sales, they use humour to ensure anyone who ⦠It can be hard not to do this, but train your ⦠One of my favorite movies. Learn how to impress every visitor with Reception Skills. Keynotes & On-site Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor. Handpick Your Training Modules Explore 400+ video lessons. Customer service training videos Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. Visit www.nancyfriedman.com for full details. 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