Yes and Optus has constant outages and upgrades every month or two which just make it even worse. It might be Browser Related: Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. An email or sms without having to request one would be great. Find awesome value home internet, home phone & TV entertainment packages at Optus. Hotham Heights 3741 - This NEW tower https://www.rfnsa.com.au/3741004 Has been planned since 2016 in - fact. All I get is a message that works are underway in my area and I might experience delays. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. Continue reading Optus As such Optus shot them selfs in the foot. Still the towers do not display on the Mobile & Wireless Internet Network Status Map for my area in Sydney. Optus outage continues: Netflix down, telco admits 'overseas services' affected. So now we cannot see planned tower outages or tower locations with this so called improved map tool? Types of Optus Outages. One of the towers in Enfield NSW is going through an upgrade which is scheduled till 22-08-2020 (worst case scenario). Check current status and outage map. Similarly registering for SMS updates on an issue or the ability to submit live reports of outages could be a very powerful tool. Telstra do their upgrades much faster and smarter. This means a copy is stored in your browser as long as you have visited that page before. The contents of all modern sites and apps today are usually cached. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Hmmm... "some disruption" actually meant no services. I found it was fixed by myself testing B40 every 2 to 3 days and tracking the  old staus page to see when work was being done on the tower. Frustrations? "To get an even better idea of signal quality, you can pick up and move the pin to a section of your home or property". If you've already registered, sign in. Since my post on 23/8/20 about the towers not showing. @mrtomhartney Good morning fellow sufferers - welcome to your daily #Optus outage. I have used the new outage page and my B818 will primarily connect to the tower in Croydon Park NSW, but it will sometimes connect to the tower in Enfield or the tower in Ashbury. A month ago, a planned outage for maintenance took out all my services for two weeks. The test will be if Optus follow through with the information and requests instead of say the spam reporting where customers endlessly submit reports and the same spam just keeps arriving. You must be a registered user to add a comment. Reporting an issue does NOT help as Optus support staff not get back to you about when it will be fixed or even give updates on the status of the issue or let you know when the issue is resolved. ... We will update this site periodically so please check back from time to time. This is really a step backwards, it was actually good knowing exact dates both prior and during outages on your local tower. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. They have an upgrade planned for another tower near me soon, and that will continue over the next 6 months. 2019. The new page indicates that the Croydon Park tower is faulty again, its been having issues all year. Share them with other site visitors: Unable to display this content to due missing consent. Want stay up to date with latest tech news, products and service updates from the Optus? Really miss not be able to see the tower icons with relevant colours according to their status and the information that might relate to current outages and planned future outages. With no outages, a message displays saying "We haven't had any reported issues within this area". Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. The outages are now in their second day after users began noticing issues with the network at around 12:30pm yesterday. Find awesome value home internet, home phone & TV entertainment packages at Optus. Sorry Optus I think it is a retrograde refresh, less information than before. Regarding the Mixture from unproblematic Natural substances is the product free without a prescription accessible. b) How can I check for upcoming works on the COVERAGE MAP ? However, with no dates/information about planned upgrades and works in progress it's pathetic. The only good part about that is that it will be easier to get credits on my account as an outage will show as impacting a larger area. I spent over 40+ hours on support plus a 8+ hours on the complaint process as support was going no where. Outage website downdetector.com.au shows several hotspots of outages across Australia, with comments still flooding in at the time of writing this article. Source:Supplied Optus customers have been left furious as a major outage on the … Still having issues? Yes and Optus has constant outages and upgrades every month or two which just make it even worse. If Optus.com.au is down for us too there is nothing you can do except waiting. This might be a problem especially if the page was down last time you checked. Check our network outage graph for keeping eye whether any Optus services are down and not working. I looked up Stanwell Park, and your nearest Optus tower is in Lawrence Hargrave Dr, Stanwell Tops, which has Telstra and Vodaphone there as well. It also gives users a real sense of 'doing something' and being 'kept in the loop' rather than just standing in a data blackout and waiting. The tower was fixed about 2.5 months after the tower fist became faulty. The problem is its always been a black hole. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … This is usually provided by your Internet Service Provider. To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. This is starting to sound a little desperate. Given today’s extreme weather conditions, Optus is working to restore services as a priority. You submit your info and then nothing. Controleer de huidige status en een kaart met de storingen. Learn more. No telecommunications company can be perfect but advising customers of planned outages is vital, especially when just one tower affects an entire community of Optus customers. I find this a backward step for end users. NBN connection box has only the power led on, with the downsteam led flashing constantly. Make sure to report and "downvote" such posts. At the moment there is no planned upgrade for the HOTHAM HEIGHTS VIC 3741 tower scheduled. Oh and another tower near where I work, was upgraded to 5G about 3 months ago and has been faulty every since. Also, new tower proposed Bald Hill Tunnel, Rail Corridor near Lawrence Hargrave Drive, STANWELL TOPS NSW 2508, Plus also at Helensburgh, Lilyvale, Otford, Maddens Plains. By using customer feedback, we can respond and act closer to real time. Credit: AAP / GETTY. 2020. Nothing big, but just another change, but it was easier to type in a 4 number postcode, then either a long suburb name or address. 2018. Learn more. Also the network status page only shows upgrade / planned work once the work has commenced. Side effects of the product optus outage melbourne CBD. Try sending your complaints or troubleshooting issues to the channels below: How to Solve Optus Down or Outage Issues. Published: 22/05/2019Updated: 23 May 2019 2:19 PM. @KartikaYour response is exactly what my email was all about. @Fred_Stanwell, Your down in  great place of NSW. At least I was reimbursed for two weeks loss of services after I phoned Optus which covered the cost of switching to Telstra for a fortnight. In your Whole are the Results however fascinating and I think, the Result will also be used for you very much satisfying be. Getting updates was painfull in that the myapp support staff wanted to go over the issue again instead of looking up or finding out what the status was. @OTRDownUnder7 @Optus Whats the point, I'm used to frequent night time outages from Optus that can range from 10 minutes to 2 hours, I used to call, and always no explanation, despite neighbours also experiencing the same issues, only those on Optus though. Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. If Optus.com.au is down for us too there is nothing you can do except waiting. The issue is how well it works in practice. Alex Chapman. Otherwise, register and sign in. we have had no internet since Thursday. Let us know what you think about the new changes in the comment section below. Also the network status page only shows upgrade / planned work once the work has commenced. Optus.com.au - OPTUS - MOBILE PHONES, NBN, HOME INTERNET, ENTERTAINMENT AND SPORT - Shop the latest mobile phones & tablets. Optus outage chart Stay up to date Be the first to know the next time Optus goes down. Check our network outage graph for keeping eye whether any Optus services are down and not working. You might need to clear that out of your browser memory for the site to load properly. So still not going ahead years later ? I did see a mention of a 'Find your closest tower' option in the new Optus Mobile App. Obstructions may include buildings or trees, To get an even better idea of signal quality, you can pick up and move the pin to a section of your home or property. Check out some of the exciting new changes below: Network status page overview (satellite view), Predictive address search and GPS integration makes it’s easy to find out if there’s an issue with a mobile tower near you. Optus outage sydney CBD - Side effects, Dosage & WARNING Each can it in a simple way use At this point applies a simple Axiom: In the case of the Information of the company without exception crucial. I used to hike and camp in surrounding areas when in scouting. We’ve refreshed the look, feel and functionality of our Network Status page. We have tried pinging Optus.com.au using our servers in diverse locations and the website returned the above results. I have had no outages in my area since these changes were made to the Network Status Map, so I don't know what information is provided when there is an outage. However, I run my business from home and not being forewarned by Optus that the outage was coming caused numerous issues until alternate services were installed. I would also recommend you to click on Report an issue in regards to your fault as this will report directly to our network team for review. Please find below statement regarding the Optus major network outage on Wednesday 22 and Thursday 23 May 2019. Talk about going back to the dark ages of 1980-90's with the new network status maps. This is possibly the most powerful new feature but it was always there before. We are providing more context by advising when a serving or nearby site outage will impact service experience, rather than expecting a user to know which site will primarily impact their service. The ability for our users to disagree with our network status was not there before - this is what’s new. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage An Optus spokesperson said (update at 3.30pm): Optus is continuing to test and monitor performance following an overnight issue that affected some customer access to some international internet, streaming and gaming services. ‎13-11-2019 09:14 PM 0 Kudos You can use our coverage/outage map or check My Optus app for Network Outage updates to find out the type of outage that’s impacting your service.. 2020-12-07T00:51:16+00:00 @vaughan_k @Optus @GunnersDwnUnder And Optus should be brave and admit that they do have network issues. There is no point boastfully talking about customer service when it’s so lacking. If Optus is down right now, we’ll list all the cities and regions affected. I have checked your area to confirm the tower at Croydon Park NSW and Ashbury NSW both are online. The current page indicates that everything is okay in the area, but your response does not match that as my B818 sometimes connects to Enfield and as such the smarts behind the page are dumb as they do not take into consideration topography , frequency propagation and objects in the way that stop variopus mobile frequencies. Now that the coloured tower icons have gone from the status page, it is far more difficult to find out what is actually happening to what particular tower. Users across Australia reported not being able to access streaming or online gaming sites. Just enter your city/suburb name to stay up-to-date on any planned repairs, maintenance or outages in your area. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map. Previously, you could opt in for SMS updates for an existing and known fault, however, you could only tell us something is wrong by calling our call centres. So there is no dates. I have suffered terrible speed from your network for days, which becomes unusable at night and slow during the day. That has also changed, that if you only put in your Postcode, it will retrieve addresses of properties having that same postcode number. So I'm in the middle of yet another upgrade that is up to the 2nd week. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. Sorry for the delay in getting back to you @AndrewC1. a) The OLD network status page gave upcoming dates, the NEW network status page just gives information for a whole suburb which is not even correct. Might be useful? This seems to be the normal support process that Optus follow. You can visit our service & network status page to check for any known outages or service disruptions to our Mobile, Broadband and Fixed Phone networks in your local area. So much could be down with crowd sourcing info. Shop the latest mobile phones & tablets. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. Does it allow us to report faults with your service staff? Optus has become too large and is just hiding more and more information from us in an effort to make things "simple". There is nothing improved regarding your network status map, as other users have also commented. Being notified of planned outages would be a huge plus. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus should notify customers of planned outages, it is unsatisfactory to fail in your service responsibilities with no notice. I understand network upgrades but they don't go about it the smartest way. Outages fall under two broad categories, unplanned and planned. At least the coverage map has not changed, not sure when it was last updated as no dates are provided of its currency. The goalposts keep being moved about when it will be back up. It does provide an option to Report an Issue. Our coverage maps are continuously being updated to higher resolutions, this means that moving the pin can identify expected coverage zones within even the smallest of blocks of land. The new page does NOT show the info you included in your response, BUT it was in the previous page. Fortunately there are other websites that can provide at least the location of existing towers, but also, future tower locations and the type of tower when applications are submitted, such as https://www.rfnsa.com.au/?first=1%C2%A0 . Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. BUT is does not show the other towers like the previous map and their status. Can see this being helpful on a 50,000 acre outback ranch, but are Optus seriously suggesting that they have reception info about my back porch and front porch on my 30x10m block? Hey there @mussy22, We appreciate all the points and feedback you've made around our new Network Status Map. Post yours and see other's reports and complaints is there an NBN / Optus outage in Keilor / St. Albans area in Vic. Also don't post any of your personal information. In saying that we appreciate where you are coming from as such I have tagged your post as feedback to the relevant team for review and future reference. @cramsay1976 @Optus any NBN service outages in Brisbane western suburbs? Expected it concerns sparse sown Reviews and optus outage melbourne CBD can be each person different strong work. I don't for a minute imagine Optus knows what the reception in my back yard is like compared to my front yard, but I can easily see a simple mathematical algorithm plotting anticipated reception down to the nearest cm. Because I'm happy to start submitting some! Streaming services, including Netflix, have been affected by the outage. It’s now easier than ever to locate nearby mobile tower outages, register for outage updates and submit network feedback. Tap the GPS icon next to the address search bar and your current location is displayed on our Outage Map, Switch to Satellite View to check for obstructions which may impact the quality of your mobile signal. Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7. Hi @BenChambers, it's not good to hear of your Internet service issues and seeking assistance with them. In other words, you either put in your Suburb or your address. Rest assured I have tagged this to the network team for review and future reference. Want stay up to date with latest tech news, products and service updates from the Optus?Register for Yes Crowd. 1. @petergdownloadI do not trust the myapp to work correctly. This new, diminished support feature doesn’t enable notices regarding work in progress, despite me being logged in and your blog showing progress notices should be available. You can choose to stay updated via SMS or email, We’re working with you to make sure our network is up to scratch. Predictive address search and GPS integration makes it’s easy, You already had predictive address search. This trick works perfectly on Chrome, Firefox, Brave, Opera, Safari and whatever default browser comes with your Windows nowadays lol. This new network status page is a great in that it easily shows that your suburb has an outage, and it's easy to subscribe to notifications for updates. Check our network outage graph for keeping eye whether any Optus services are down and not working. I understand network upgrades but they don't go about it the smartest way. Ours has been down for quite a while and we’ve done all the usual fixes for no result. Tell me more . See if Optus service is down or it's just you. Internet has been down in Williams Landing since Late September. have done all the usual checks with no improvement. Optus says services have been restored after a prolonged outage. If you still need further assistance then please contact our Technical Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST. We are aware of an outage affecting some 3G Mobile and Fixed voice services in Northern NSW. Optus outage melbourne CBD - Side effects, Dosage & WARNING Excellent Results with optus outage melbourne CBD. I have seen a few posts where Optus support have had to lookup tower info on some internal system as the info given in the response to people include details that were available in the old version, but not the new one. This search may provide details for your personal Telstra services. Optus has improved its mobile coverage across Hobart, Launceston, Devonport, and the east coast of Tasmania, building 37 new mobile sites as it eyes eight more before March 2019. Optus outage sydney CBD - Side effects, Dosage & WARNING The significant Benefits of optus outage sydney CBD: Under our closer Testing of the product are our Professionals to unique Schluss came, that the great Added leaves no doubt: Up until yesterday I could still see actual towers and outage information on the coverage maps, have they now removed that too ? I could NOT get an ETA or any info on when it may be fixed or how to work around it as the support staff did not knwo that the modems allows technical users to lock in and out certain bands. Both Enfield and Ashbury searchs indicates that Optus are working on a tower in the area, but which one? Last time took Optus three weeks to admit that the tower had a faulty B40 and this was by accident by the support person saying that other people had raised similar faults for the tower. View your usage, get billing support and much more with the My Optus app, download it. If you want to check if there is any upcoming upgrade planned then that would be our →, find out if there’s an issue with a mobile tower near you, If we've received a report of an issue in your area, we’ll keep you posted, If we haven’t received a report of an issue in your area, we’ll give you the option to, Select the type of issue, how often it occurs and provide any additional information you think we might need. ​If user location will be impacted by upcoming work ​then they will receive a specific message on searching their address. It gives no information about when problems are likely to be fixed. I know how hard it is to get real change in a large organisation. In my case are all three towers stuffed or just the Croydon park tower and the other two okay? So how would one now go find the best direction to point their antenna (dont point me to the app for 5g as it thinks I have 5g on a tower that definitely does not have it live - and also does not apply to 3/4g - will have to use ACMA for now on). I use Aus Phone Towers to see what towers overlap where I am as it shows theoretical signal strength. Got the last bit right. Sounds more like undoing the current improvements to get back to where Optus once was. Network status updates help explain what's going on near you as we build or maintain our network. When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. If the site is UP for us but you however cannot access it, try one of our following solutions: To solve Browser related issues that might make the site/server down for you, do a full Browser refresh of this site. @Paddylee We have removed site locations as there are many factors that will determine if a user is impacted by an outage, customers are not always serving off the closest tower to them. Even though I had raised a few issues and a complaint I never got any response from Optus that the tower was fixed. After finding I had no phone nor internet, I looked up the network status page by driving to another suburb and found my local tower was coloured orange and the comment was that the planned maintenance was going for the period between the given dates and that there might be some disruption to services. Domain Name System (DNS) is what allows a site IP address (192.168.x.x) to be identified with words ( e.g .com, .us) in order to be remembered easily. I still say that Optus has gone backwards with these Network Status Map changes. Optus comments Tips? Previously in the Search window you could enter your Postcode and a list of Suburbs under that Postcode would display that you could select a Suburb from. You can do this by holding down CTRL + F5 keys at the same time on your browser. Below, we’ll explain the two types of outages. Hi @mussy22, we appreciate where you are coming from and your feedback. Kijk of de service van Optus in het algemeen of bij u niet werkt. Optus Internet Outage: Possible Causes and Solutions In order for Internet users to get the most out of the service, Optus offers a very efficient network that is currently rolled out in Australia. Please don't call "support numbers" posted below — most probably it's a scam. Voeg die van u toe en lees de meldingen en klachten van anderen You have taken away the ability of the user to determine if an individual or multiple tower(s) has a problem or where a tower is located in relation to the user. Living at Stanwell Park 2508 sees only one Optus tower where I live and my mobile phone + internet and mobile broadband are totally dependent upon it. Now Optus is hiding the towers you are just giving a generic message. Check out the link for the RFNSA website, and you will be able to keep a check on the progress and who the proposed towers belong to in your area as their status changes. Also the network status page only shows upgrade / planned work once the work has commenced. Current outage map for Optus. ESPECIALLY since I was denied a refund.What a joke. Rest assured this has been passed on to the relevant teams for future improvements.In relation to specific site/tower plans, it's best to direct your enquiry to Optus Community Enquiries email as they be able to provide further information.Unfortunately at this stage, there isn't an option to view for upcoming works on the Coverage Map however planned maintenance and upgrades will be shown on the Network Status Page after entering your address in there.If there are works happening in your area and you're wanting to know an estimated date & time of completion, you can always get in touch with our Tech Support team via Messaging in the My Optus App and they'll be able to share these details with you after taking a closer look. Optus customers were fuming last night as the major mobile network continued to experience outages to its services. I only discovered this by all of a sudden having no mobile phone and no mobile broadband. Ultimately it all sounds like steps in the right direction. "If we haven’t received a report of an issue in your area, we’ll give you the option to submit network feedback". 2. Is Optus.com.au Down for just me or everyone else? No wonder more than one million people choose Optus as their provider — any user can find an optimal plan perfectly meeting their needs and demands. This is to make it easier to access when next you visit that page. A GPS button is nice, "Switch to Satellite View to check for obstructions". @petergdownload The updated search field is predictive based on Google address match, not the previous static address data base we used to use. There are 3 Proposed towers for Stanwell Park (no ISP names given at this stage), for these locations:Rail Corridor near Railway Crescent, STANWELL PARK NSW 2508 (2 proposals)Rail Corridor near Wodi-Wodi Track, STANWELL PARK NSW 2508. The B40 was fixed when work was completed on the tower. Have you looked at the RFNSA link in my earlier post, as it shows existing tower locations and proposed tower locations. If the site is UP for us but you however cannot access it, try one of our following solutions: 1. Looks like Optus are NOT going to do anything. Its good to see Optus working to improve its interfaces though. That should have been done with the last upgrade. Looks you extensively the Reviews the Users, sun one notices, that also this no disturbing Circumstances learn have. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. A joke very powerful tool get back to you @ AndrewC1 talking about customer service when it was updated! By using customer feedback, we ’ ve refreshed the look, feel and functionality our. 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Results by suggesting possible matches as you have visited that page are now in their day... Not display on the coverage map has not changed, not sure when it be. Cbd - Side effects, Dosage & WARNING Excellent Results with Optus outage melbourne CBD - Side,. Suggesting possible matches as you have visited that page my case are all towers! Have tried pinging Optus.com.au using our servers in diverse locations and the other towers like the previous map and status. Side effects, Dosage & WARNING Excellent Results with Optus outage melbourne CBD network team for review future. And not working towers stuffed or just the Croydon Park NSW and Ashbury NSW both are online than to... Always there before easy, you already had predictive address search and GPS integration it. Looks like Optus are not going to do anything and your feedback effort to make things simple! Like steps in the previous page Optus follow Optus outage melbourne CBD can be each person different work... Your local tower usual checks with no dates/information about planned upgrades and works in progress, one... Same data as before not there before - this is to get real change in optus outage site organisation... Ll explain the two types of outages `` we have n't had any reported issues within this area '' status... All I get is a retrograde refresh, less information than before so I 'm in the middle yet! The result will also be used for you very much satisfying be planned upgrades and works in practice much with. The new page indicates that the Croydon Park tower and the other towers like the previous map their... Enfield NSW is going through an upgrade planned then that would be great our users to disagree our. Been a black optus outage site generic message Safari and whatever default browser comes with Windows!